CANCELLATION AND RETURN POLICY

How will I get refunded for the cancelled orders and how long will this process take? 

In case of cancellation before shipment, we process the refund within 48 –72 business hours after receiving the cancellation request. 

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. 

• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. 

• For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. 

Returns, Replacements and Refunds 

How do I return an item purchased on Siliaindia.com 

• Silia offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 2 days of its delivery. 

• Step 1: Follow one of the following steps: 

1. Via Call :  

2. Via Email 
   Share an email to our Customer support team at hello@siliaindia.com within 2 business days of receiving the order. 

• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. 

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. 

Which are the items that cannot be returned/exchanged? 

Returns will not be accepted under the following conditions: 

• Product is damaged due to misuse/overuse 

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged 

• Serial Number is tampered with. 

• Defective products that are not covered under Seller/Manufacturer’s warranty 

• Product is used or altered 

• If request is initiated after 2 business days of order delivery 

• Free product provided by brand 

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care. 

I have received a damaged or defective item/wrong product in my order, how should I proceed? 

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. 

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order: 

• Step 1: Follow one of the following steps: 

3. Via Call :  

4. Via Email 
   Share an email to our Customer support team at hello@siliaindia.com within 2 business days of receiving the order. 

• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. 

How will I get refunded for the returned orders and how long will this process take? 

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. The payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.